WARNING: This product contains nicotine. Nicotine is an addictive chemical.

Only for adults, MINORS are prohibited from buying e-cigarette.

How to contact you for warranty?

Please contact our Customer Service by email at support@vaptio.com with a description of the problem and your order number. We may ask you for photos or videos that demonstrate the problem. Our Customer Service will assist you with warranty services. We will provide you with authorized return form for return or exchange. Please note that we will refuse any unauthorized returns. Customers are recommended to use shipping with tracking to ship products back to us. We will not be responsible for any damaged, stolen or lost packages in transit.

We will assume the costs for sending back the repaired/replaced products to the customer located in the United States or Canada via USPS Priority Mail. The customer is responsible for international shipping costs if we are sending the products back to an address outside the United States.

This warranty may be void as a result of any of the following conditions:

– Customer cannot provide original receipt of purchase upon request

– Merchandise failure or damage as a result of usage outside of recommended operating conditions

– Merchandise failure or damage caused by improper use of water or other liquid

– Merchandise failure or damage due to usage with non-Vaptio components.

– Merchandise failure or damage caused by misuse, accident, abuse, contact in liquids, fire or other external cause

– The product or parts have been modified in any way

– The glass, case or battery is damaged or worn

– The product is damaged in any way due to incorrect cleaning and maintenance.

– The product is sold through an unauthorized reseller, including unauthorized internet resellers.

This warranty does not cover personal items or consumable goods and attachments, including but not limited to: user manuals, packaging, accessories, atomizers, RBA, mouthpieces, cartridges, coil, lanyard and leather sheath.

We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.

We reserve the right of final decision in all warranty claims. We may revise the content of this warranty at all times.